Shipping policy
Shipping Policy
At BestPaw™, we know how excited you are to receive your furry friend’s new gear. We strive to get your order to your doorstep as quickly and reliably as possible.
1. Shipping Rates & Destinations
Currently, we are focusing on providing the best experience for our Canadian customers.
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Canada: FREE SHIPPING on all orders. No minimum spend required!
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Other Regions: We currently do not offer shipping outside of Canada. Stay tuned as we hope to expand soon!
2. Processing Time
All orders are processed within 1-2 business days.
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Orders are not shipped or delivered on weekends or holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
3. Shipping Estimates
Because we source our products from specialized global suppliers (to ensure the best prices for you!), shipping times may vary.
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Estimated Delivery Time (Canada): 7 - 14 business days.
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Please note: Factors like customs clearance or local postal delays may occasionally extend this timeframe.
4. Order Tracking
We want you to be able to follow your package's journey!
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Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
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The tracking number will be active within 24-48 hours. You can track your package directly through our website or the link provided in the email.
5. Customs, Duties, and Taxes
BestPaw™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged or Lost Items
If you received your order damaged or flawed, please contact us at [email protected] with photos of the damaged product and packaging. We will work with you to provide a replacement or a refund.